Your shipping orders are made from pastry rolled that morning, rested for at least two hours after leaving the oven and shipped the same day.
Delivery times
| Area | Time | Recommended varieties |
|---|---|---|
| Within Gaziantep | Same-day courier | All varieties, including cold baklava |
| Major cities | 1 working day | All varieties (except katmer and cold baklava) |
| Other provinces | 2 working days | Dolama, twists, dry baklava |
| EU countries | 3–5 working days | Dry baklava only |
Dispatch days
Orders received Monday to Friday by 14:00 ship the same day. Saturday orders ship on Monday. The last shipping day before religious holidays is announced in the campaign banner on the website.
Packaging
Pieces are packed upright in divided tins with greaseproof paper between them. The outer carton is protected with shock-absorbing card. In summer (June–September) boxes go into insulated bags.
Damaged or missing deliveries
If you see damage when receiving the box, ask the courier to record it and send a photo to our WhatsApp line. We resend the product free of charge. As baklava is a perishable food, under the Distance Contracts Regulation there is no right of withdrawal for opened products; however, defective products are always replaced or refunded.